SPEAKER

Thomas Gonfray (Head of Sales Switzerland - Pexip AS)

Thomas Gonfray has more than 15 years of experience in the international IT and telecommunications market. As Sales Manager for Switzerland at Pexip, he helps customers implement their innovative video collaboration strategies.


[LEC Physical (ended)] How to improve customer engagement with video meetings

09/22/2021 | 13h30 -> 14h15 | Room F
Forum: Digitalization
Keywords: VIDEO, COLLABORATIF, CLOUD, DIGITAL WORKPLACE, SECURITE

How to improve customer engagement with video meetings

Do you want to inspire and surprise your customers? Are you wondering how to acquire new customers and how to maintain a personal dialogue with customers virtually?

Discover inspiring use cases, where virtual meetings get a personal touch.... whether it is a customer meeting via video integrated into your platform, digital administrative procedures with simultaneous translation or video conferencing with connected glasses to facilitate on-site support etc.

In addition to the user experience, you will also learn how to meet the highest requirements for security and data backup.

Your learnings:

  • Understand and improve customer interaction as part of an overall digitalization strategy
  • Discover concrete practical examples
  • Learn what to consider in terms of IT security and data protection